Building a company culture that prides itself on offering great customer service does more than keep your business from being the butt of a viral joke… it improves your bottom line. When customers complain, it’s a good opportunity to improve your business procedures. For example, if a customer says, ”No one ever calls me back”:
Determine which ways customers reach out to your company, and monitor each of these channels with enough staff to respond in an appropriate amount of time. Email should be responded to within 12 hours, while tweets need to be answered in 15 minutes.
Read on for seven more customer service complaints you can solve quickly.
What to do when a customer is a bully? Read how Liberty Bottleworks refused to put up with bad behavior, lost the customer, but gained respect … and lots of business.
Call them, send a handwritten note, post a social media call out. Say it with pictures….or video. Hold a free event. Tweet a coffee. These are some of the many ways you can thank customers without breaking the bank.