Posts tagged Customer service

What to do when a customer is a bully? Read how Liberty Bottleworks refused to put up with bad behavior, lost the customer, but gained respect … and lots of business.

Call them, send a handwritten note, post a social media call out. Say it with pictures….or video.  Hold a free event. Tweet a coffee. These are some of the many ways you can thank customers without breaking the bank.

One-star online reviews are inevitable for active, successful businesses. Whether you operate a food truck or run a housecleaning business, someone, somewhere will find a reason to criticize your business or your staff and they’ll post about it online.
Before you decide how to address the lousy review, it’s important to understand just how potential consumers process the information they read on review sites.
Read more on how to make lemonade out of lemons, and turn a one-star review into a five-star opportunity.

One-star online reviews are inevitable for active, successful businesses. Whether you operate a food truck or run a housecleaning business, someone, somewhere will find a reason to criticize your business or your staff and they’ll post about it online.

Before you decide how to address the lousy review, it’s important to understand just how potential consumers process the information they read on review sites.

Read more on how to make lemonade out of lemons, and turn a one-star review into a five-star opportunity.

ibmsocialbiz:

33% of CEOs Worry They Are Out of Touch With Customers: 
And that may be because they are seriously lagging in engaging customers in social business. “This entire chart should be flipped.”
Building a Better Customer Experience. - Business 2 Community

ibmsocialbiz:

33% of CEOs Worry They Are Out of Touch With Customers:

And that may be because they are seriously lagging in engaging customers in social business. “This entire chart should be flipped.”

Building a Better Customer Experience. - Business 2 Community

ibmsocialbiz:

The customer-activated enterprise. A new C-suite study from IBM finds that more than half of CxOs expect to open up their enterprises – bringing down barriers to extend collaboration inside and outside. CEOs said customers come second only to the C-suite in terms of the strategic influence they wield. They expect a radical shift in what it means to collaborate with customers.

(via IBM Insights from the IBM Global C-suite Study)

This study reveals that CEO’s are recognizing how vital it is to their business to count their customers as their number one influence. Here are a few more articles to teach you how to put your customers first:

Your most unhappy customers are your greatest source of learning.

Bill Gates

Need some inspiration to get your business moving in the right direction? These customer service quotes from successful entrepreneurs may be the kick you need to get started.

Walk a Mile in Your Customer’s Shoes

If you’re going to invest money, time, and resources into your company, then you better be confident that your efforts aren’t being wasted.

Walk a mile in your customers shoes to better understand why they either buy or don’t buy from you.

Here are eight ways for you to play the role of your current customer or potential customer. Repeat the process on a regular basis — the results will be a stronger, more secure business with happy customers.

What do consumers really want from your customer service? This infographic includes data that reveals what you can do to improve instantly.
The good news is:
80% of consumers agree small, independently or locally owned businesses ‘”provide a more personal customer service experience” 
76% feel small businesses “understand their customers better” than large companies 
72% feel small businesses “know their business/product better”
Click here to see the full infographic and find out the bad news.

What do consumers really want from your customer service? This infographic includes data that reveals what you can do to improve instantly.

The good news is:

  • 80% of consumers agree small, independently or locally owned businesses ‘”provide a more personal customer service experience”
  • 76% feel small businesses “understand their customers better” than large companies
  • 72% feel small businesses “know their business/product better”

Click here to see the full infographic and find out the bad news.

Even the Golden Rule of business has transformed. The old Golden Rule in business was to find out what your customers wanted, and give it to them. Today, if you ask your customers what they want and you give it to them, you’re missing a huge opportunity, because their answers will never give you more than a fraction of your potential.