What to do when a customer is a bully? Read how Liberty Bottleworks refused to put up with bad behavior, lost the customer, but gained respect … and lots of business.
Call them, send a handwritten note, post a social media call out. Say it with pictures….or video. Hold a free event. Tweet a coffee. These are some of the many ways you can thank customers without breaking the bank.
Your most unhappy customers are your greatest source of learning.
Need some inspiration to get your business moving in the right direction? These customer service quotes from successful entrepreneurs may be the kick you need to get started.
If you’re going to invest money, time, and resources into your company, then you better be confident that your efforts aren’t being wasted.
Walk a mile in your customers shoes to better understand why they either buy or don’t buy from you.
Here are eight ways for you to play the role of your current customer or potential customer. Repeat the process on a regular basis — the results will be a stronger, more secure business with happy customers.
Even the Golden Rule of business has transformed. The old Golden Rule in business was to find out what your customers wanted, and give it to them. Today, if you ask your customers what they want and you give it to them, you’re missing a huge opportunity, because their answers will never give you more than a fraction of your potential.