How to Deal With Passive-Aggressive People at Work

Barbed smiles, mumbled remarks, backhanded compliments… Working with passive-aggressive personalities at the office can be a draining experience. But there’s a three-step process for handling it:

1. Address the issue head on. Be able to point out the exact instance of passive-aggressive behavior you’ve witnessed.

2. Control your own emotions. Approaching someone with passive-aggressive tendencies in anger could cause them to shut down and/or make them even more standoffish.

3. Understand that they can’t be changed. Your best bet is trying to improve the situation, as a passive-aggressive person can only change when they want to change.

To learn how to stop passive-aggressive behavior from spreading to the rest of your team, read these eight tips on OPEN Forum.

americanexpress:

10 Things Happy People Do Differently 
By Paula Davis-Laack, Lawyer turned stress & resilience expert
Click here to see more on each in Paula’s post on Psychology Today
Paula is a stress and resilience expert with popular blogs on The Huffington Post and Psychology Today. Paula has appeared on the Steve Harvey TV show and in numerous publications, most recently in Working Mother magazine. Paula writes about the science of happiness in her new e-book, “10 Things Happy People Do Differently.” To learn more, please visit her website. 

americanexpress:

10 Things Happy People Do Differently 

By , Lawyer turned stress & resilience expert

Click here to see more on each in Paula’s post on Psychology Today

Paula is a stress and resilience expert with popular blogs on The Huffington Post and Psychology Today. Paula has appeared on the Steve Harvey TV show and in numerous publications, most recently in Working Mother magazine. Paula writes about the science of happiness in her new e-book, “10 Things Happy People Do Differently.” To learn more, please visit her website

Surviving in a shaky economy may be easier for small business owners if you protect your intellectual property through patents, copyrights and trademarks. Artist and designer Lolita Healy is no stranger to the world of copyrighting her designs. Her advice for other entrepreneurs is to copyright everything or risk someone else coming along and stealing the idea.

Ayah Bdeir never planned to start a company when she came up with a prototyping kit for non-engineers. But that project lay the groundwork for her now incredibly successful company, littleBits, “a Lego-like product that integrates light, sound, motors and sensors into color-coded, magnetized building blocks.” 

Read her story on OPEN Forum.

Where Did Brainstorming Come From?

Some of the world’s greatest ideas stemmed from brainstorming sessions, those moments of “spitballing” and “ideation” around a whiteboard. But where did the idea for this idea generating practice come from?

This process was first developed in 1948 by advertising executive Alex Osborn, who called the concept “think up” in his book, Your Creative Power, and attributed its use to the success of his advertising agency, BBDO, which is still prosperous today.

It’s been a few decades since Osborn developed his “think up” concept—which is more popularly known as brainstorming today…

But brainstorming may be as endangered as the Mad Men era brand of advertising Osburn came from. Learn how technology has changed the way we brainstorm, and what we can do to fix it, on OPEN Forum.

We all know Facebook is a great customer serivce and marketing tool, but how can it drive sales and boost your company’s revenue? Serial entrepreneur David Kidder, the co-founder of Bionic, and Monica Mehta, managing principal at Seventh Capital answer viewers questions about turning Facebook likes into cash, and other burning business questions.

What do Apple, Trader Joe’s and Southwest all have in common? Outstanding customer service, according to fans and experts alike. We have great customer service lessons from some of the companies that do it best on OPEN Forum.

The Secret to Scaling Your Business Fast

It’s distribution, says Aaron Schwartz, the founder and CEO of Modify Industries Inc. Without it, he writes on OPEN Forum, his company would not have been able to connect with big-name clients such as Google and Nike.

For certain product-based businesses, working with distributors is an excellent way to save time and money and grow your business quickly. Instead of digging into your margin, distributors are expanding the pie—their expertise enables you to grow your revenue significantly.

As a startup, you need to be incredibly focused on your core product. You also need to build partnerships with organizations that can help you scale without losing focus. Working with a distributor can help you do just that.

Hispanic-owned businesses  have nearly doubled in number over the past 10 years—the number is now at 3.2 million and is generating $468 billion in annual revenue. That’s twice the national average business growth rate over the past decade. 

Meet some of the people and places behind the Hispanic-business boom on OPEN Forum.

How to Conquer Your No. 1 Money Fear

A recent survey found that one-third of Americans worry about money all the time. Not just a fleeting worry: All. The. Time. The number one fear of survey respondents was living paycheck to paycheck. It’s a harsh reality for many entrepreneurs who may not even have much of a paycheck to begin with. But, OPEN Forum writer Rieva Lesonsky says, this fear is a perfect motivator:

Use your fear to motivate planning a big-picture future, with your eyes on developing enough cash flow to retire or at least step back a bit from your business some day. This requires making your business less dependent on you—which not only makes it more salable in the distant future but also helps it grow in the meantime.

Read on to learn how you can stop money from keeping you up at night on OPEN Forum.